Our standards
Compliance
Herons House aims to operate responsibly, communicate clearly, and treat every traveler’s information and experience with care.
Data protection
We handle personal information in line with applicable South African data protection requirements, including the Protection of Personal Information Act. We limit collection to information relevant to planning and delivering requested travel services.
Clear customer information
Travel recommendations, inclusions, exclusions, pricing, payment terms, and cancellation conditions are confirmed in writing before a booking is finalized.
Travel partners
We work with accommodation providers, guides, transfer companies, and other travel partners needed to design and deliver an itinerary. Partners remain responsible for the services they provide and must meet relevant legal and operational requirements.
Accessibility and inclusion
We welcome information about mobility, dietary, sensory, or other access requirements and will use it to identify suitable travel arrangements wherever reasonably possible.
Questions or concerns
To raise a compliance concern, email hello@herons-house.com. We will review the matter and respond as promptly as reasonably possible.
Last updated: September 2026